Two-Factor Authentication

What is Two-factor authentication (2FA)?

Two-factor authentication (2FA) provides an additional layer of security to your account. It requires not only a password but also a second form of verification, such as a code from a mobile app or a physical token. This helps prevent unauthorized access to your account even if your password is compromised.

By using 2FA, you can reduce the risk of identity theft, fraud, and hacking. It makes it more difficult for someone to access your account without your permission, which can help keep your personal information, finances, and other sensitive data secure.

What is time-based token?

With Time-Based Tokens, you enter a 6-digit code that regenerates every 30 seconds in addition to your regular username and password. Only your token device (typically a mobile smartphone app) will have your secret key and be able to generate valid one-time passwords for your account.

What are commonly being used token device or authenticator apps?

Install any of the commonly being used authenticator apps on your smartphone:
Google Authenticator
Authy

Due to the latest update, 2FA is now required for all user accounts and upon logging in, you will be prompted like this:

If there's no security question and answer set on the account:

Make sure to select a security question and enter the security answer. Take note of the answer. It is case-sensitive.

If you have previously set it up and don't remember the answer:

Please email support@aeserver.com from your registered email to request to disable it and allow you to set up a new one.

If you already set a security question and answer:

Please skip the security question and answer part, scroll down and look for 2FA or Two-Factor Authentication.
Click Click here to Enable.

Select Time Based Tokens.

Click Get Started.
Open the authenticator app you have installed on your mobile device. Look for the option to add an account.
Scan the QR code or enter the code the appears in the AEserver page manually from your authenticator app.
Enter the 6-digit code that the authenticator app generates to the AEserver page.

Click Submit and save the account to the authenticator app.
Two-factor authentication is now enabled. Record the Backup Code in a safe place. This would be your option to recover the account should you face any issue getting the 2FA code in the future.

Click Close.

How to use authentication code when logging in:

Log in to the AEserver account using username and password.
It will show the message saying "Your second factor is required to complete login."

Open your authenticator app from your device and select your AEserver account. Enter the six-digit code from the app and make sure the code is not expiring soon.
If your authentication app or device is not available, use the backup code. After logging in, you'll get a new backup code that you need to save for your future use. The old backup code is expired and cannot be used anymore.

How to access the security settings from the client area in case you wish to remove or replace security question and answer and the two-factor authentication on your account?

From the Client Area, navigate to Hello, Name! > Security Settings.

How to disable 2FA if you don't have access to your account:

Should you face any issue logging in recovering your 2FA (you lost your phone, account got locked, back up code misplaced etc), you may request to disable the 2FA to our support team after some standard verification process.
You must have access to the registered email address.
Provide a government-issued ID and Company Trade License details. All details must match on the account.
Wait for the verification call from our team, to validate and confirm the request.

Updated on: 19/02/2024