FAQ | AEserver Help Desk

Unlimited Hosting (Plan C and Business Package) & Cloud - Fair Usage Policy Print
AEserver offers unlimited hosting package - Plan C which has unlimited email disk space usage. Technically, no resources are infinite and there is always a limit and hence AEserver has implemented a fair usage policy for Plan C (offshore hosting only) as of 01-February-2014 for all customers. The fair usage applies to: -Not using our services for file sharing and storing large amounts of data that are not a part of the customer's website (i.e files that are not related to websitPopular
Cancellation Policy Print
AEserver follows an easy process and transparent cancellation policy. Any services such as domain, hosting, SSL certificate, enterprise email subscription can be cancelled at any time by the customer. All cancellation requests should be initiated from your account by logging the request from your client area as illustrated or by opening a ticket to support. DOMAIN CANCELLATION: (https://storage.crisp.chat/users/helpdesk/website/6b79cc2c0396e000/853264e4-a2fd-4f3e-b502Popular
Will there be forced advertising on my site - like banner ads or popup ads? Print
Not at all. You are paying for webspace that is only yours - no one may put ads on your site except you.Popular
Why would I need a dedicated IP? Print
For most people, a dedicated IP is not required. But for people that want to provide anonymous FTP or a website using SSL, a dedicated IP can make that easier. Do we offer dedicated IP addresses? Yes we do. Please contact us for rates.Popular
Which web hosting package suites me best? Print
The answer to this question is very individual. Choosing the right package depends on the type of the website that you will be running. Lets say you are planning to run a company web page with a few pages about your company, products that you offer and a contact form. Also with a few email accounts for your staff members. Above is an example of a small business website and you should be fine with any of our small packages. (Mini, Copper). As you might have understood, it all depends on the amPopular
Can you move/ migrate my hosting account from my old provider? Print
AEserver offers website/email migration service for customers who wish to move away from another hosting provider. All our Linux hosting packages use cPanel/whm control panel & Windows hosting packages use Parallels Plesk panel. If your existing hosting provider uses any of these control panels then we can ensure a 100% data migration service with minimum service disruption. In most cases we can copy most data including website files, scripts, data bases (mysql, postgre and ms sql) and emailPopular
Can you move/ migrate my hosting account from my old provider?Which web hosting package suites me best?Why would I need a dedicated IP?Will there be forced advertising on my site - like bann
Can you move/ migrate my hosting account from my old provider? AEserver offers website/email migration service for customers who wish to move away from another hosting provider. All our Linux hosting packages use cPanel/whm control panel & Windows hosting packages use Parallels Plesk panel. If your existing hosting provider uses any of these control panels then we can ensure a 100% data migration service with minimum service disruption. In most cases we can copy most data including websitPopular
Getting Started Print
Q: How do I open an account? A: You can register here directly: https://www.aeserver.com/my/register.php Q: What do I need to have a website? A: You will need a domain name, hosting package for your email and website and the website design itself. Q: What payment options do you accept? A: We accept credit or debit card, paypal, bank transfers, bitcoin and Apple Pay Q: Do I need a hosting to use an email? A: Yes, our hosting packages covers ePopular
New Shared Hosting Plans FAQs Print
We have changed our shared hosting packages to a new simplified bundled and discounted plans. In this guide, you'll see the most common questions about the change and how it will affect existing customers. We will update this from time to time based on the questions we receive from you. If you can't find the answer to your questions, feel free to contact us via chat or ticket. What is changing? We have changed our shared hosting packages to a simplified, bundled and discounted approPopular
Resource Limit Print
AEserver's shared platforms have resource limits in place and these resource limits are designed to safeguard your account. In the past, other users on the server could consume all of the available resources (CPU/Processor, RAM/Memory or Disk Access) and cause a slow down for other websites hosted on the same server. AEserver uses the CloudLinux operating system that has resource limits set by a LVE system; kernel-level technology embedded in the server to ensure all websites on the server getPopular
What is the difference between UNIX/Linux hosting and Windows hosting? Print
Depending on which operating system to go with depends on your needs. If you need to support Microsoft products such as ASP, MS Access, or VBScript, then Windows hosting would be better. Furthermore, if you are comfortable with IIS and do not have the time to understand how UNIX works, Windows hosting would again be a better choice. There are some things to remember: First of all, just because you use Windows at home does not mean you should use Windows hosting. The two are coPopular
GDPR Policy Print
What this policy covers: AEserver FZE. (“AEserver”) respects and values your privacy. That’s why AEserver has established this Privacy Policy (referred to as the “Privacy Policy” herein) – so that AEserver can disclose what information AEserver collects about you and how AEserver use, store and disclose such information. AEserver want to help you make an informed decision about whether or not to share your information with AEserver. • How does AEserver collect information from yPopular
UAE/Dubai Based Web Hosting Policy Print
AEserver offers UAE - Dubai based physical servers for your hosting needs. The ping (latency) for our UAE servers from etisalat network in the UAE is ~5 m/s and 15 m/s on Du network. This offers your website superior performance and SEO advantages. Due to the vast difference in server costs between UAE and offshore hosting, every resource on the UAE based hosting is of increased cost and it is important for us to prevent abuse and unfair usage of our systems as this will affect other cPopular
Dubai Cloud Servers Print
Great News!!! We now offer the cheapest Cloud Servers in Dubai starting from AED 65 / $16.10 You can check the plans out in the link below. Click Order Now to customize the server as per your specification. https://www.aeserver.com/my/cart.php?gid=9 Note:- The XSmall.VPS comes with a 15GB monthly traffic on a 5mbps port. Extra traffic is charged at $1/GB and you will be billed at the end of the month.Popular
CloudLinux Limits (LVE) Print
What is CloudLinux? CloudLinux encapsulates users into an isolated and secure environment called "Lightweight Virtualized Environment" (LVE). The LVE is a kernel level technology and it partitions and allocates server resources like CPU, memory and connections for each user. This ensures that no single user can threaten the stability of the server. In this way, any unwanted scripts or malware is blocked and therefore not able to spread into the next users site. What hapSome readers
What is Web Hosting!? Print
Web hosting allows your Web site to be connected to the Internet at high speed via a Web server so its information can be viewed globally through a browser. AESERVER houses your Web site on its own secure servers, enabling you to affordably leverage the power of a high-speed network, 24/7 expert monitoring and support, and state-of-the-art technology. We take all the responsibility for you, so you can be sure that your website is in total control. Definition: Web hosting is the act of rentinSome readers
What exactly is space and bandwidth/data transfer? Print
Diskspace is the size your website can be. Every single letter on your website has to be stored somewhere on your web host's server. Each letter is one byte, and a megabyte is roughly one million bytes. HTML pages are usually very small, but it is the extra images, scripts, and even databases that can take up large amounts of disk space. Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes - billions of bytes.Some readers
Cookie Policy (GDPR) Print Cookie Policy
The Cookie Policy is a part of the Privacy Policy between AEserver and its customers and visitors of its websites ("Users"). I. Characterization of Cookies Cookies are small text files stored in a designated file on Users' device and contain certain data on Users' preferences on AEserver's websites and other information that helps AEserver to enhance their browsing experience. There are two types of cookies: The 'session cookies' are erased immediately after the end of the Users' browsing sSome readers